Get Help (FAQs)

You have questions... we have answers! Read below for more details on the questions we know you'll have as you navigate the shopping process. For anything else, hit us at heygirl@thecosmeticconceptllc.com.

 

Digital Planning

Digital planners offer the benefits of both traditional pen-and-paper planning and modern technology on an iPad or tablet device. When you purchase a digital planner, you will be able to download the PDF file that you can use in a PDF markup app.

In order to use our digital tools, you will need:
– A tablet device
– A stylus pen/pencil
– PDF annotation app such as GoodNotes 6 (OUR FAVE!) Other options include Notability, Adobe, Noteshelf, and Xodo.

If the markup app or program that you are using allows you to type, then yes!

Unfortunately, the digital planner will not have the capabilities of sending alerts or reminders. Our digital planner is an alternative to our traditional paper planner.

Even though the digital planners are undated, our team plans to add more content to our planners every year.

No, you will not be able to change any of the content in the planner.

Follow the steps below!

1. Click the purchased download link that was emailed to you from our store.
2. Save the file(s) to your device and where you normally save your documents (Dropbox, Google Drive, iCloud Files, etc.) **NOTE- Save a blank copy of the document so you always have access to it.
3.Open your PDF markup app of choice and import the file. Time to strategize!

This happened to me too sis when I learned how to use digital planners. If you find that your hyperlinks aren’t working (buttons and tabs) you could be in the wrong mode within your markup app. Most PDF markup apps have 2 modes:

READING MODE: In reading mode, editing tools (adding images, text boxes, or handwritten notes) are hidden and the hyperlinks are active.

EDITING MODE: In editing mode, you’re able to access editing tools to do things. The hyperlinks are not active when you are editing, meaning you can’t click the tabs and buttons in your planner to change pages or visit external links.

If you’re using GoodNotes, simply tap the pencil icon on the top of the screen to switch between reading and editing mode. If you're using another app, there are tons of Google tutorials.

Returns & Refunds

Because digital files can’t be returned, all sales are final. However, we offer support if you experience issues accessing your files. Please email us with any questions or concerns - we’ve got your back!