Refund policy

Because all of our planners, workbooks, and templates are delivered as instant digital downloads, we are unable to accept returns or issue refunds once a purchase is completed. Digital files cannot be returned, and access cannot be revoked after download.

That said, we want you to have a smooth and positive experience with every purchase.

If you experience any issues accessing your files, downloading your planner, or if something appears incorrect or incomplete, please reach out to us at heygirl@thecosmeticconceptllc.com and we will be happy to assist you. Our team will ensure you receive the correct files and have everything you need to use your planner successfully.

By purchasing any digital product from The Cosmetic Concept, you agree to the terms of this Refund & Return Policy.